Reference

Legal Terms for Your 002win Account

Legal terms on 002win answer three questions in plain English: who can hold an account, how a bKash, Nagad or Rocket deposit is treated, and what we do when a cash-out is held.

Plain-English wordingWallet rules spelled outEligibility by regionClosure on request
002win Legal Terms for Your 002win Account
ASK ABOUT POLICY

Where to Raise a Policy Question

A term goes wrong in practice, not on paper, so put the question to us while it is fresh. Chat suits anything tied to your account — a held cash-out, a wallet name that does not match your profile, a deposit that left bKash but never reached your wallet. Email suits anything you want in writing. Keep the payment confirmation you screenshot; it turns most policy arguments into a two-minute check.

Chat, with your account open Fastest for a held cash-out or a wallet name that will not match. We can see the transaction beside your message instead of asking you to describe it twice.
Email for anything in writing Closing an account, requesting a copy of your record, or disputing a charge — send it by email so the thread carries a timestamp you keep.
Your payment confirmation Before you message us, open bKash, Nagad or Rocket and screenshot the confirmation. That reference number is what turns a stuck deposit into a quick lookup.
DATA AND ACCESS

Your Data, Cookies and Login Safety

We hold only what your account needs to run: your name as it appears on your wallet, a verified mobile number, your transaction history, and the device details that flag a login from somewhere new. Session cookies keep you signed in. OTP checks on a new device are the part you control, so keep your number current. Ask us to correct or delete your details and the request goes on record with a timestamp.

What we hold on you Your name as it appears on your wallet, a verified mobile number, transaction history and device flags for unfamiliar logins. Nothing beyond what the account needs to run and the record we must keep.
Cookies you actually get A session cookie keeps you signed in between pages, and a small preference cookie remembers your language. Clear them in your browser and you log in again with an OTP.
Login, OTP and wallet matching A login from a new device asks for the OTP sent to your registered number. Your wallet must sit in the same name as your profile — that match is what clears a cash-out.
Correcting or removing details Message support from the email on your profile and say what needs changing. We confirm on the same thread, log the request, and tell you if anything has to be retained.

Legal Questions You Send Us Most

These six come up again and again, so we answered them here instead of leaving you in a chat queue. Where a rule bends with geography we say so plainly: whether we can serve you at all turns on your local law and on eligible regions, and nothing on this page overrides that. Anything we have not answered belongs in a message to support, sent from the email on your profile.

It depends on your local law and on which regions we serve. Pick your country at sign-up and the form tells you before you deposit anything whether we can carry the account.

A deposit clears on the payment provider's confirmation; a cash-out also needs your name and wallet number to match. A middle name spelled differently is enough to pause it — send the screenshot and we check it.

Your profile, verified wallet number, transaction record and device flags for new logins. Message support for a copy and we send it; a wrong detail gets corrected and the change is logged.

Yes. The updated text goes up on this page with a new date at the top, and anything material is flagged in your account messages. A change never applies backwards to a dispute already in progress.

Ask support to close it and the wallet gets settled first — any balance you can draw goes back through bKash, Nagad or Rocket in your own name. Records we are required to keep stay on file.

One account per person is the rule, not one per household. Two people at the same address can each hold one as long as names, numbers and wallets are separate — shared wallets are what get flagged.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.