Reference

Privacy Policy for Your 002win Account

002win's privacy policy spells out what we collect when you open an account, add funds by bKash, Nagad or Rocket, and move through the lobby — and what we never touch.

What we collectWallet recordsCookies and devicesYour requests

See the lobby Read FAQ

What Our Privacy Policy Covers

002win Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our privacy policy applies the moment you register and stays with your account for as long as it is open. It covers the details you type in yourself — name, mobile number, date of birth, the wallet you choose — plus what the platform records as

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you use it: login times, device type, the tables and markets you open, cricket nights included, and the messages you send our support desk. It also explains how payment records work. When you add funds through bKash, Nagad or Rocket, we keep the transaction reference the
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wallet returns, the amount, and the status of that transfer so your account wallet stays accurate and any dispute can be traced. Nothing more: we don't ask for your wallet PIN and we never message you for it. The policy also sets out the limits of
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what we control. Card and wallet networks, app stores and internet providers run on their own terms, and their handling of your data is theirs, not ours. Where you are, what is legal and what we can offer you depends on local law and eligible regions,
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so parts of the service may not be open to you — and if they aren't, we don't collect data for them. Read it alongside our terms. If a clause here and a clause there ever seem to disagree, the stricter protection for you wins, and
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we'll tell you which one applies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY DESK

Reaching Our Privacy Desk

You don't have to wait for a problem to ask about your data. Write to privacy@002win from the email tied to your account, or open the support chat inside your account wallet screen, and tell us what you want — a copy of your details, a correction, or a deletion request. We reply from the same channel you used, so keep an eye on the inbox you registered with. Include your account mobile number; it's the shortest path for us to find you without asking for anything sensitive.

Privacy Mailbox Email privacy@002win from the address on your account and say what you need — a copy, a fix, or a deletion. Add your account mobile number so we can find you quickly.

In-Account Chat Open the chat from your account wallet screen when you're signed in. Use it for quick checks — an odd-looking deposit reference, or which device last signed in — because it's already tied to your account.

Wallet Confirmation Trail Keep the SMS or app receipt your bKash, Nagad or Rocket transfer returns. That reference is what lets us trace a payment question quickly, and it is the same record we hold on our side.

HOW WE HANDLE DATA

Cookies, Security and Data Retention

Two things keep your details useful and limited: short sessions and clear expiry. Cookies here do the boring jobs — keeping you signed in, remembering your language, and flagging a login that looks nothing like your usual device. Your password and OTP do the rest, so never share them, not even with someone who says they're from support. Retention follows one rule: payment and account records stay while the account is open and for the period local rules require afterwards; marketing preferences drop when you opt out; the rest goes when you close the account.

Cookie Use

Session cookies keep you signed in and remember your language; a security cookie checks whether a login matches your usual device. You can clear or block them in your browser, though signing in may need an extra step.

Account Security

We never ask for your wallet PIN, and no one from support will request your password or OTP. Treat any message that does as fraudulent, then tell us through the privacy mailbox so we can flag it.

Data Retention

Account and payment records stay while your account is open, plus the period local rules require afterwards. Close your account and your profile and lobby history go; the payment trail stays until that period ends.

Change Requests

Ask for a correction, an export or a deletion and we confirm the request, verify it is you, then act on it. Records tied to a completed transfer cannot be erased early, and we tell you which and why.

Privacy Questions You Often Ask

The same handful of things come up at the desk again and again, so we've answered them here rather than make you hunt through the full policy. Each answer points to the exact place your data sits or the exact step that changes it. If your question isn't on this list, the privacy mailbox is open — a short message with your account mobile number is enough for us to start.

Your name, mobile number, date of birth, the wallet details you give us, and your activity — logins, tables and markets you open, and support messages. We never ask for your wallet PIN.

No. The PIN is typed inside the wallet app on your phone and never reaches us. We hold only the transaction reference, amount and status the wallet sends back, which is what we use to trace a deposit.

Yes. Write from your registered email to privacy@002win. We confirm the request, check the account is yours, then send the details we hold. Local law and eligible regions can affect what is released.

Use the privacy mailbox or the in-account chat and name the field: mobile number, spelling, date of birth. Records tied to a completed wallet transfer cannot be edited, but we can attach a clarification to them.

Your profile and lobby history are removed. Payment records stay for the period local rules require, then go. Marketing messages stop the moment you opt out, and you can ask us to confirm what is left.

Email privacy@002win and describe what happened, with your account mobile number. If the reply does not settle it, ask for the matter to be escalated and we take it up internally rather than leave it closed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoBlackjack Club

Privacy Policy for Your 002win Account

Reaching Our Privacy Desk

Cookies, Security and Data Retention

Cookie Use

Account Security

Data Retention

Change Requests

Privacy Questions You Often Ask

01 What data does 002win collect when I open an account?

02 Do you store my bKash, Nagad or Rocket PIN?

03 Can I ask for a copy of my personal data?

04 How do I correct something wrong in my account details?

05 What happens to my data if I close my account?

06 Who do I contact about a privacy problem?

Privacy Policy

Related pages

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